Returns & Refunds Policy

Return Process:

If you are not satisfied with your purchase, returning it is easy. Send the product to our address at 1292 Coldwater Canyon Dr, Beverly Hills, California (CA), 90210, USA.

Our goal is to ensure your complete satisfaction, and our return and refund policy is designed to make the process simple and stress-free.

Return Procedure:

For items that are damaged, defective, or incorrect, please contact us within 14 days of receiving your order for a return or exchange. We will provide a prepaid shipping label for your convenience. Other returns or exchanges are accepted within 30 days of receipt, provided the item is in its original condition and packaging, complete with all tags and accessories. You can initiate the return or exchange through our website or by email.

Please note that personalized or custom items and final sale items are not eligible for return or exchange. The cost of return shipping for non-defective items is not covered.

Refunds:

Once we receive your returned item, we will inspect it to ensure it is in its original condition. If approved, your refund will be processed within 7-10 business days to your original payment method, and you will receive a confirmation email.

For defective items outside the 30-day return period, we can arrange for repair or replacement. We are committed to finding a solution that ensures your satisfaction.

We take returns and exchanges seriously and are dedicated to providing excellent customer service. If you have any questions or concerns about our policy, please don’t hesitate to contact us.

Late or Missing Refunds (if applicable):

If your refund is delayed, please check your bank account, contact your credit card company, and reach out to your bank. If the issue persists, email us at contact.nowateeca@gmail.com for assistance.

Sale Items

Refunds apply only to regular-priced items; sale items are non-refundable.

Exchanges

We will replace items that are defective or damaged. Please email us at contact.nowateeca@gmail.com and send the item to 1292 Coldwater Canyon Dr, Beverly Hills, California (CA), 90210, USA.

Gifts

If the item was marked as a gift when purchased, you will receive a gift credit for the value of the return. If the item wasn’t marked as a gift, the refund will go to the gift giver, who will be notified of the return.

Shipping

To initiate a return, mail your product to 1292 Coldwater Canyon Dr, Beverly Hills, California (CA), 90210, USA. Return shipping costs are your responsibility and are non-refundable. For items valued over $75, please use a trackable shipping service. Ensure the item is securely packaged and includes the original invoice. Once we receive the item, we will inspect it and process your refund or exchange.